Hotel review from the relexa hotel Munich

Relexa hotels - NOT the fine kind Unfortunately our stay was not very pleasant. The customer is not king. At first they didn't even want to accept us as guests because they assumed we were Oktoberfest drinking tourists. Afterwards, checking in involved a lot of paperwork (while checking in in the lobby, we discovered that practically only Oktoberfest drinking tourists were staying in the hotel). Every time we returned from our cultural excursions, we were stopped by a disco-style bouncer (given Relexa Hotels' self-image, a bell would have been more appropriate). I would only like to emphasize the spaciousness of the rooms. Overall, the price-performance ratio (160 euros per night without meals) was not proportionate and, due to the situation described above, simply insufficient.

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Excellent, clean, but far from the center

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Central hotel with short distances to the Viktualienmarkt and Marienplatz. Walk about 20 minutes

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Before I start let me say that all female members of the staff I encountered were very hospitable and helpful however this is where my praise of this hotel will end. PLEASE SEE ATTACHED PHOTOS TO ALLEVIATE ANY QUESTION I STAYED AT THIS PROPERTY. We arrived right around check-in and the process with the female adviser was quick and easy. We went up to our room and found that basically every wall in the room had either been kicked or scuffed in some fashion and the room was in desperate need of a cleaning and a paint job. Next I tried to wash my hands and found that the faucet handle wasn’t even attached to the faucet. The threads had been completely stripped and whoever broke it had basically just left sitting in position. I pushed it back in place and tried to turn the water on I was barely able to turn it back off again. With this in mind, how in the world did the cleaning staff clean that sink and not notice this? My guess is they didn’t, more about them later. At that point I went to the front desk where again I spoke with one of the ladies on duty. They told me ‘we are fully booked but I will see what I can do’, and eventually moved us to a new room which I appreciated. As we only had a short time in Munich we decided to go out exploring quickly. We came back a few hours later, just barely walked in the door and were in the middle of changing clothes when we were surprised by a knock at the door. I opened it to find one male (who turned out to be a night front desk worker) and who I would assume was the manager standing timidly behind him pacing back and forth. “My colleague saw you smoking from outside the window” he announced without even telling me who he was. I replied “Pardon me, I was smoking? When was this, we don’t even smoke”. He replied “We saw you from the courtyard and we talked to you through the window”, I said, “You talked to me? Me directly? How? We just got home, how do you know it was me?” He again said “We talked to YOU”. This went back and forth and I finally got annoyed explaining I don’t even smoke. I finally told him to stop wasting my time and slammed the door. But I was so annoyed that I decided to take the race kit we had just received from the Berlin marathon one day earlier to talk to them and make sure they didn’t try to charge me for something I hadn’t done. I went to the front desk waited, and finally spoke to the same desk attendant again. I asked “Did you find who was smoking”, his response was “It was you”. I explained to him that my wife and I (1) Were marathon runners, had just run the Berlin Marathon, and have never smoked in our lives 2) had just returned home moments before he knocked on our door. He eventually told me that they had seen someone smoking from an interior courtyard, had counted the number of windows up and basically guessed at which room it was coming from. When I asked if they could have been mistaken he basically said no, it was definitely me. I finally gave up, said there better not be any additional charges on my account, and that he should make sure he has some proof before making any accusations next time. I never did get an apology. On top of all of this the location of this hotel is ‘ok’ if you are walking directly to the train station but do NOT walk in any other direction at night as you are immediately surrounded by casinos, massage parlors, and shisha lounges on dark alleys. Cleaning staff also didn’t bother to check that our door was locked one day so we arrived home to find our room keys had been deactivated but the door to our room was completely unlocked and opened with a gentle push. Finally our baggage had been lost by the airline and I stopped at the desk one day to see if there was any news. The same fellow who was too afraid to speak when I was being accused of smoking simply shook his head ‘No’ without taking even a second to verify. To top it off, this was far and away the most expensive hotel we stayed in during our entire trip and it wasn’t even Oktoberfest at the time. AVOID! AVOID! AVOID!

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We booked 3 days bed and breakfast there. Everything was great. Rooms very spacious, breakfast rich and varied. All very nice..

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The room is spacious and modern. Location is up to 10 min walk away from the central train station.

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Good breakfast

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Clean, air-conditioned rooms. The bathrooms lack privacy completely. The reception staff are good, except for the mother of glasses. Beware of your dealings with her. You will know her as soon as you fear the hotel.

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The hotel bookings made a hideously stressful time, much easier. We booked a stay for the 31st July 2023, just a week before travel. Unfortunately my husband had to undergo emergency surgery for an acute condition. We emailed the hotel with 3 days notice to say we couldn't come, but would like to reschedule the booking, WITH documented evidence of the hospital report. This hotel was wonderfully easy to deal with and made life easy at a difficult time. Looking forward to staying on the 19th September - thank you.

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The location is great, unfortunately I wasn't particularly happy with the rest. The selection at breakfast is relatively small for 4*. The advertised ladies' room does have a hand shower in the shower, but this can really only be operated by hand. I've experienced this better in many hotels (or at my home) and it doesn't justify any special advertising. The mirrors are just as impractical as in any other hotel. The hair dryer is really better though. During my stay the hot water failed. Unfortunately, the handling of this challenge was not good. After I reported this, a lady came to my room to check if it was really not possible and then to leave. I had already said on the phone that I was in a hurry for an appointment. When I came back in the evening and wanted to know if the hot water was working again (is working!) and wanted to give friendly feedback on how it was used, I was interrupted several times. The feedback didn't seem really wanted and the attitude was "joar... happened. It's going again". Unfortunately, there were no attempts to lift my spirits with a free drink or similar. A real shame.

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Good service and food. Nice hotel if you have children with you.

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The hotel is highly praised and I changed destination due to circumstances

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Great rooms more space than we expected. Clean design. Front staff nice. Coffee downstairs was a little thicker and you have to pay but better than the stuff in the room. Not a great location but close to haptbanhauf and agin really nice on inside. Has AC!!! One of the hottest weekends in Munich in a long time and worth every penny.

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Very nice location, great rooms, just wonderful. See you soon...

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Located near the main station, rooms are in good condition, price was fair for the area, and the foreign staff were very nice and service oriented, can't say that about the local staff though

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A super nice hotel, breakfast staff all great rooms are also very nice.

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It was business trip. Very good breakfast, very good service. Room is clean. I felt smoke in the room, kept window open for most of time.

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Stayed at this hotel for 3 nights. It is close to the Munich HBF and there are lots of restaurants and shopping places in the vicinity. The rooms are really nice, very modern interior and comfortable beds.

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Nice hotel within walking distance from the main train station. In direct comparison one of the nicer hotels that I have booked in Munich so far. A bit inconspicuous from the outside, clean, modern and stylishly equipped on the inside. Room was surprisingly large and comfortable. Bed super comfortable and soft (of course a matter of taste), air conditioning worked perfectly. Shortcomings in the room, but now standard in hotels: relatively small toilet / bathroom area and the toilet door consists of simple frosted glass, swings (not lockable) and is "open" at the top and bottom, so that everyone in the room can see the toilet :- ) The breakfast offer is great and leaves nothing to be desired. Many fresh and varied dishes and drinks, large vegetarian and vegan selection (milk alternatives, fresh fruit and vegetables, sausage and cheese alternatives) and of course everything else you would expect (egg dishes, coffee varieties, white sausage,...). The staff at the front desk and the service staff at breakfast were super friendly and competent. Value for money is really okay. We'd love to come back :-)

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The rooms are slightly tired, the breakfast is okay and there is very little space in the hotel to do anything.

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A nice little hotel near the train station. - 1A check-in - nice staff and helpful - Rooms are spacious and air-conditioned - comfortable beds

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Very nice and clean room

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Nice hotel, modernly furnished. Reception at the front desk very friendly and courteous. staff very friendly. The room on the lady's floor was comfortable and more than adequate for 2 people. Clean and modern, comfortable bed and clean sanitary facilities. The only thing we missed was the minibar. The breakfast plentiful and tasty, nice dining area and friendly attentive service. Located very close to the train station (about 5 minutes walk). Despite the good location, it was nice and quiet in the room, meaning no noise at night. We really enjoyed our stay and would love to come back! Thanks to the Relexa Hotel!

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The hotel is modern clean nice ambience! Great breakfast! Super nice staff! The open bathroom takes some getting used to! Otherwise great! Unfortunately, the area around the main train station is not great!!! But the hotel can't do anything about it!!!!!!!!! Moreover, the shower gel and the body lotion is GREAT!!!

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Everything OK

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Staff very friendly, breakfast varied and plentiful. For a city hotel it makes a well-kept impression.

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For me the perfect hotel. Not far from the train station, so centrally located. Clean, great staff, delicious breakfast. Good value for money. Always my pleasure.

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Great hotel, 10 min walk from Marienplatz. Excellent cleaning, the rooms are large.

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Unfortunately no fridge in the room and no lockable toilet or shower (was open) otherwise really nice and clean.

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Were on the road again with the nursing wheelchair, in Munich and stayed at the Relexa Hotel. We absolutely loved it. Hotel is quite in the center. People with disabilities are really well received here. Very attentive always a help where needed. The staff is so great. The room is very spacious. There is still plenty of space even with a large wheelchair. Even in the bathroom! The breakfast is varied. Even hummus and steamed vegetables. And if you need a little longer, they don't clear it away right away. My husband liked it very much and other handicapped guests were also enthusiastic and are always happy to come back. That's how we'll do it. A good place for wheelchair users and also for the companion. A big thank you to the hotel team.

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The worst hotel I've ever experienced! Loud! Beds an absolute disaster! Air conditioning/heating terrible! This hotel doesn't even deserve 1 star

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We stayed for one night and had great experience - the staff was very friendly, the room was very clean. We got a free update to a bigger room which was nice and comfortable with a lot of storage space and good mattresses. The room is stylish, the only thing is that the bathroom area is not well thought with many doors to the bathroom ans toilet through which you need to squeeze in.

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Friendly service at the reception. Fast and attentive... Room 416 to the rear. Quiet ! Top .. I look forward to breakfast! Thanks to the Relexa team...

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Had booked 1 night in this hotel and even booked 1 more. Room was very neat and clean. Lovely rain shower. Room very quiet despite being located on a road. Well isolated. Nice foot cream was on the bed, definitely needed after a day of walking through Munich. It is about a 10 minute walk from the station and 20 minutes into town. Friendly welcome at reception.

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A mega modern hotel, staff very friendly and helpful, good location between main station and Theresienwiese

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We feel very comfortable in this hotel. Everyone is nice, polite, helpful and in a good mood. You are warmly welcomed. The breakfast buffet has a very good selection. You will immediately be asked if you want a fried egg. 👍👍👍👍👍 Service!

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One of the best hotels in Munich where I have stayed. Quiet area near the center. Excellent cleaning. Staff very helpful and kind.

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Clean hotel with good yet simple breakfast. Location is not the nicest though

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Very nice rooms

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Nice, clean and big room

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Clean hotel at an acceptable price in the middle of the city. There is a deduction because the "rain shower" tends to dribble and the heating heats up to around 25 * C even at 16 * C 😅

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There is no helper. I came with 2 big luggage and they told me that they can’t help me so I dropped the luggage from the car and take them up to the room.

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We were now for the third time in the Relexa and were completely satisfied for the third time. Very friendly staff both at the reception and at breakfast! Everything very clean and well-kept. The location near the train station is unbeatable anyway. Even if you don't get anything for free here, the price-performance ratio is right. We will definitely check in here again!

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Nice hotel, excellent breakfast, good service.

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I stayed at the relexa hotel in September 2022 for Oktoberfest. We were four couples and we had a great time. Very close to Theresienwiese and the historic center. In house parking with regular price. Only one of us made use of the breakfast (not included) but was very satisfied. The rooms are nice, clean with a great shower. The soundproofing ensured, together with the comfort of the beds, a long sleep. Thanks also to the staff who proved to be efficient, precise and very friendly. At checkout we were even offered a coffee. We are very happy and will certainly return.

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The behavior of some reception staff is bad and there is no air conditioning

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The receptionist during the afternoon wears glasses and she is old and very bad in dealing with guests

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Rude old woman in the reception. I left my room and went to another hotel

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There is no air conditioning, they have heating, and they enter the hotel. Any people, and dealing is not sweet

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Very attentive reception. The service was very good. I can recommend this hotel. They even found a "sleeping place" for my car.

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The hotel is centrally located, is clean, has underground parking and a delicious breakfast. Up to this point everything seemed fine. My partner and I stayed on site for one night. Check out was until 12 noon. We paid for everything around 11 a.m. and pointed out that we should stay in the room until check-out. We changed our clothes just before we left. Suddenly the door opened and someone from the staff wanted to come in. You have to imagine that there was a mirror next to the door. From here you could see the entire room when entering the room. This means this person saw us half-naked. After opening the door, the staff left the room immediately and left the door open. Of course we reported this to the reception, the answer was sobering. A discount or something similar would have been the minimum.

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As always, we are at the Oktoberfest at the relexa in Munich and you can tell that the management has changed; it now lacks that certain something and the view for everything. Pity! Staff is ok, breakfast is ok, rooms are spacious for a 2 day stay in Munich, walking distance to Oktoberfest.

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We stayed for 3 nights, only had hot water for the first morning. Staff arranged for us to shower in another room, but it was too late. Also, on a king sized bed, they had 2 twin sized comforters. I am now staying in a different hotel in Munich and they have a king comforter so I'm not sure what that is all about but we didn't like it

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Clean and spacious room, you can hear the neighbors, lack a coffee machine.

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The hotel is centrally located near the train station. Parking is available on site for a maximum of 2 hours only. If you want, you can use the underground car park for a daily fee of 25 euros. All goods very helpful and nice. We were kind enough to borrow an umbrella. The rooms were very clean and quiet. Air conditioning, hair dryer and TV all available. The bathroom was relatively open and took some getting used to. Therefore 1 star deduction. Otherwise highly recommended

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Modern and clean rooms, good location, good breakfast, friendly staff.

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Very nice and helpful staff, great rooms, good location and a really good breakfast! We say thank you and will definitely be back!

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Unusually good hotel, rarely am I impressed by the staff. A consistently high sense of service, accommodating and, as I perceive it, genuine.

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To recommend. Very friendly staff. Breakfast very good. Also great for vegans, of course.

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I am really very disappointed with the hotel. First of all, it says to have free Wi-Fi in the rooms. However, it is not true that they have a wifi network inside the hotel, you must connect to an open and insecure network that is offered throughout Germany. I spoke with the receptionist and he only replied: "yes, the network is not secure". Therefore, if you must work on your trip, I do not recommend coming to this hotel. On the other hand, they do not offer even a courtesy water. When I asked if they could give me a welcome water, they replied "you can drink from the tap". Honestly the treatment by the hotel is not good. I do not recommend it.

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bad

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I would give the hotel 3.8 stars. The service is very good to good. The employees understand German and English well. The breakfast buffet has a good selection, but it wasn't very good because the "extras" were missing (live cooking, pancakes, caviar, sparkling wine). Nevertheless, you could choose an omelette with desired toppings. Now for the rooms they are very modern and nicely decorated. I was in the superior room good to satisfactory in size. However, I would rather not take the comfort room, which has no mini bar and is smaller. In the after the hotel is very quiet. Kettle and coffee maker is also available. The bathroom is not directly separated from the one with a door, but divided into three halves. The shower and toilet are each separated by a "small glass door," and the sink is in the middle. It also looks very modern overall. The beauty products in the bathroom (hand soap, shower gel, cream) are not of high quality. The room also has a safe which is always handy. The last downside is that the mini bar is not stocked. I hope I could help.

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A nove simple hotel very near to the central station. Basic breakfast, clean room with air con. A very hold value tor money. I recommend if you are looking for a not expensive place in the city.

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Perfect location, walking distance to the main train station and downtown. Perfect for exploring Munich. Friendly and courteous team. Fast service. Modern and attractively furnished rooms. The rich breakfast rounded off our pleasant stay. Tip from us: end the evening comfortably with a Prosecco on the inner courtyard terrace. We'd love to come back!

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Stayed for business. Pleasant room on the 4th floor which was well equipped and quiet. The hotel breakfast and service in general were both to a high standard. The shower is great - lots of power!

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Good service, clean room and good breakfast. Good location. What else you need...

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Very nice hotel, perfectly located. The beds were very comfortable to sleep in and the rooms were very clean. The ensuite is also perfect and very clean. 100% recommended

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Well located and clean. Calm. Only downside - no breakfast...

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So what a hotel and what a staff! We had a fantastic stay. The staff at the reception were very professional, pleasant and service-oriented. When we arrived we were given a token for each welcome drink at the bar. Nice gesture! At breakfast, we were quickly noticed by the breakfast hostess who both asked if we wanted something hot to drink or if we wanted the eggs cooked in a particular way. Luxurious! A big plus also because they had some vegan food at breakfast. It was otherwise very fresh! The room was also good and especially the shower. If I go to Munich again, this is definitely where I will stay.

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The hotel is clean and the rooms are nice and clean, but its flaw is the bathroom, there is no shower and there is no privacy at all, and the place of the shower is transparent glass

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Everything perfect!

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Excellent hotel. Very clean, comfortable bed, high-quality plumbing. It was important for us that pets are allowed - we have a cat. And we also ordered breakfast for a fee - it's wonderful!

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Excellent customer service .. Thank you

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It is a moment to "ruin" a nice stay. In summary: convenient location for transport, modern rooms, comfortable bed (room 605), reception friendly enough BUT the only inattention that at the reception, while we were paying for the room we were asked if we wanted breakfast and we were told that breakfast costs 23 euro WITHOUT specifying that it was per person (there were two of us) and since we decided to consume it the next day, after having done it (nothing to say about quality) we received the nasty surprise of 46 euro for a breakfast. Almost half of the stay ... it seems crazy to me! Other details that didn't affect my review but might be useful to others: - room not soundproofed so you could hear the cars a little (we were on the sixth floor) -attention to the socket inserted in the mirror above the sink, personally I do not find it safe -there is no door that separates the bathroom from the room (if you are not boyfriend / girlfriend it is not nice to be seen while taking a shower) - there is no minibar (for the "base" room) -There are no instructions for the air conditioner, I wanted to turn off the noisy fans -TV only in German apart from one channel in English (and wrong channel list) -no room service After all, the room is very bright and I personally like the decor

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Hotel very clean and nice rooms! Staff really friendly and the breakfast was great too !! Gladly again

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At first, the Superior room looked nice and fresh. But the Bathroom was surprisingly dirty from previous stays & Heating system, although it was On and windows were closed .. the room was freezing all the night. Also, no makeup mirror for females. Not coming back again.

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Standard hotel with a very good location. Price-performance ratio is great.

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The hotel is clean and the staff is friendly. Breakfast costs 23 euros. You have all you need. And the location is perfect, near Central Station. To improve, the bathroom has transparent doors. So there is no privacy.

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Good and cheap even during trade fairs! Modernly furnished and clean! Close to downtown but in a rather seedy area

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I chose this place because it was close to the central station. German hotels often don't have air conditioners, but this hotel has a Daikin air conditioner, which I, as a Japanese person, was very grateful for.

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Great breakfast, especially the Bircher muesli! The staff was extremely friendly and tried very hard. We felt very comfortable in the Relaxa.

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Very good business hotel close to the rail station.

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Rooms are relatively new, so ok. We arrived at reception around 11pm. But the check-in was bumpy and we were supposed to pay without being allowed to take the bill with us. We should get these the next day at breakfast. It seemed that one lady had never done this before. The more experienced lady was competent but a bit unfriendly. Especially to her colleague.

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Very good hotel. The rooms are very clean and quite. Even in they are not very lange you don't miss anything as they are efficiently furnished. Convenient position near main railway station. Excellent price quality ratio.

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It's a beautiful hotel, great breakfast and friendly staff, unfortunately I couldn't give 5 stars because I had long black hair in the shower and toilet when I arrived, as I have short blonde hair, it couldn't be mine.

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Great hotel a few meters from the Octoberfest very nice and comfortable with beautiful rooms

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Arrive and feel good. staff very nice. Check in and out esay.

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Nice hotel near the train station. Friendly staff, well equipped rooms, clean and good breakfast.

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Some very rude staff, room was okay but bad WiFi

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Average customer service, nice hotel but surprisingly minimalist.

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Good all-round package, good, central location!

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The rooms are spacious, nicely furnished and tip top clean. Only the fan in the bathroom runs on for a long time and that is annoying because there is no bathroom door. Breakfast for 23 euros is a lot if you just want a coffee and a bread or croissant. I had to be honest, but I was not offered this business breakfast that I read about here afterwards. I would certainly have used this. 24 hour reception ... which was not manned when I got to the hotel at 01:30. After waiting 20 minutes, I knocked to draw attention to myself. Since I had booked both days individually, I was told I had to pay again the next morning, all of a sudden it wouldn't work. Good. Paid twice ... received no bills twice. On the day of departure I was annoyed that I had to wait another 15 minutes at the reception desk at 07:50 for my bill, which then only contained one day. After asking again, the second invoice came ... which one could suddenly print out right away. Well ... except for these "little things" it was a good stay.

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Very nice hotel, good location, reception very friendly and helpful.

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The location of the hotel is good, about 7 minutes to the main train station. The size of the room was also very pleasant. Very unpleasant in room 201 was the fact that the opposite wall was less than 2 meters away. Oppressive and of course no daylight.

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Very nice staff. Good price and location ...

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Clean and neat hotel

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Modern hotel near the train station with a great breakfast. The scrambled eggs alone do not meet higher standards and should be freshly prepared.

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Friendly and accommodating staff. The rooms are very clean and tidy and the hotel is very new and modern.

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