Hotel review from the relexa hotel Munich

Find here feedback from our guests given to us via various feedback platforms

You - our guests - are very important to us. We take your opinion, impressions and recommendations very seriously. We would like you to feel at home at our hotel. Therefore, we welcome any feedback, suggestions or recommendation from you.

Please let us know your opinion; whether online via various travel or booking sites, at the reception desk in the relexa hotel or by completing a small guest questionnaire, which you can find in our hotel room.

Overview of all online reviews
Get in the first part an impression on all guests reviews of relexa hotel Munich. To give you a very good overview, we have summarised here the most important review sites at a glance.

Overview of recent individual reviews
In the second part you can see the individual ratings, with a deeper insight into everything that is written about the relexa hotel Munich.

Your praise as well as criticism is important to us. Let us know, what you liked and what you disliked. We will pass on the comments to our relexa teams to ensure we have the opportunity to improve our service.

Here you can see the ratings for the relexa Hotel Munich:

What our guests have said

Clean hotel near Munchen main station

Jasmine (12.10.2018)

The hotel is very clean and close to Munchen main station. Reception staff are very nice, friendly and welcome. Able to speak English. Room is spacious, air conditioning and comfortable. I'm able to get warm water for my trip.

The hotel is very clean, we missed a mini bar in the room.

Ronit M. (25.09.2018)

The hotel is nice and clean,rooms are ok but no mini bar .the breakfast was wonderful. The service of the reception they were nice, but didn’t help much with information.

Phil M. (16.09.2018)

Modern clean hotel. Would have liked tea making facilities in room.

A comfortable experience

Giordano M. (14.09.2018)

The hotel was great. The service was good, except for the cleaning of the room, just because one day the missed our room cleaning. But generally it was very good.

Excellent stay

Mp (10.09.2018)

Rooms are clean, staff is helpful, very conveniently situated

Great service

Donna (08.09.2018)

Lovely hotel, with friendly and hardworking staff. Hotel room was beautiful and clean

Nice, clean hotel. Spacious room. Friendly staff.

Eugene (08.09.2018)

Hotel was close to main railroad station. It was updated and clean. The only weird thing was lack of bathroom privacy. It was because bathroom located in quite large niche with glass shower on the left, sink in a middle and mate glass restroom on the right. It had no door to so if you need to go in the middle of the night and you stay with family, turning light in bathroom can awake others. Other than that we were happy.

good nights sleep.

Perrin M. A. (07.09.2018)

the bed was possibly the best hotel bed I've had in a year of extensive travel. The staff was helpful and friendly. The hotel is not luxury, but comfortable and the stay was very positive. I would recommend the hotel and I would stay again.

Ok stay

Alvaro (06.09.2018)

I have reviewed this on booking.com already, but I felt the check in was not good, poor to little information was provided, no welcoming, no information about facilities or if I wanted to add breakfast, no info about the room, no info about the city or pretty much anything. It was, to say little, an uninterested check in in the afternoon. The room was pretty big, which is good, but the bathroom, if you share a room, would leave little to nothing to the imagination and does not provide privacy.

Repetiría.

Lucia (03.09.2018)

Very clean, new, confortable and well situated. It´s a few minutes walk from de city center and very close to the central train station.

Best hotel experience in Europe

Audrey G. (30.08.2018)

Everything about our stay was fantastic. The room was clean and the beds were extremely comfortable. The staff was beyond friendly and helpful. The location was close to everything, but down a quiet street. We will most certainly be back!

Good experience

Enrique K. (27.08.2018)

The hotel staff were very kind

Good

Rawan (26.08.2018)

It was a good experience, the overall was clean the staff were kind and respectful But, I noticed that the bedsheet wasn’t changed throughout my entire period And, also there is no rooms with two single beds which is not comfortable sometimes I recommend to add some food such as “ lebanese bread, beas and some that for vegan people “

short stay in Münich

R A. J. (26.08.2018)

We arrived from Nuremburg via train. The proximity to the main station made it easy to get there and get back on the train to Salzburg. Hotel staff were very helpful and answered all questions that we had. They were friendly and made our stay enjoyable for the two days. The location of the hotel made it easy to visit galleries and museums.

Had a brilliant few days in Munich in this fantastic hotel

Mrs G. (25.08.2018)

The staff were were very friendly and helpful at all times-the room was immaculate and the breakfast was great with lots of choices

Great location & great rooms!

Petra M. (25.08.2018)

We really liked the hotel. The room was new. modern and spacious! The staff was very friendly and helpful. Parking is possible at the hotel for a fee. We will definitely come back!

Never again

Jean P. Q. (21.08.2018)

Welcome at minimum Breakfast cost at 23 Euros when breakfast in an hotel with same category and confort located 150m away is at 12,5 Euros Cost per night for parking at 28 euros per night when for the hotel previously mentioned is at 14 euros Too small bathroom

Nice

Peter B. (18.08.2018)

Staff were friendly but when our room was made up milk and tea bags were not replenished. Need more English speaking channels for tv

A Pleasant Stay

Georgios M. (12.08.2018)

A very good mattress allowing a good sleep and a well functioning air conditioning unit. Spacious and modern room, friendly personnel in the very center of town. However I was missing a refrigerator in the room.

Great hotel and location!

Rachel (10.08.2018)

Enjoyed our stay at the relexa. The hotel was a short walk to the train station which connects you to the entire city. The hotel rooms were clean and the staff was very helpful.

Dalal (09.08.2018)

the room was without cooffee bar or bathrobe that we need eventhought it was bigroom

Worst experience ever

Maytha A. (09.08.2018)

The receptionist was very rude and didn’t care why did we cancel!! We canceled the first day we arrived. Too much instructions and rules as if we are in a jail not a vacation hotel!! Rooms are very small and bathroom has no privacy I would not recommend this hotel to anyone:)

Very nice hotel

Richard D. (06.08.2018)

I just accidentally stumbled on this hotel and so happy I did. Everyone was super nice and friendly. I liked the bathroom too. The colors and decor were very soothing. I shall return.

Nice hotel

Wafa A. (06.08.2018)

Nice hotel near the center , good price , modern rooms ,but the air condition not cold at room 116 . I forgot some cloths in closet in room 116 and try to call the hotel but no answer. I sent email also no reply . Hope to find my cloths and answer me . Thank you

A great stay at Relaxa

Han (05.08.2018)

Thanks to the Relaxa hotel for a good stay in Munchen. The room was spacious, very clean and an easy short walk to the Munich Train station. Checking in and out was easy, the bed was very comfortable and He staff were helpful and friendly.

Very good!

Jane S. (03.08.2018)

Everything was very good! The only 3 things to improve are: should have a smal fridge. Rooms for 4 and some rooms without carpet

Ibrahim (26.07.2018)

I asked the lady with a huge voice at the reception to be polite when asked for something We stopped for a minute to order a taxi and during our entry we did not receive a greeting and appreciation maybe she is small and her experience is few and needs more good behavior

Mr

Sean R. (26.07.2018)

No complaints for a well run modern hotel. Unfortunately we did not eat here as we had long day’s planned so we left rather early.

Very good experience.

Teresa (20.07.2018)

Great hotel. Close to train station. Wonderful room, bed, and breakfast! Convenient to get around city. Would recommend to friends and family!

Close to Hbf for travelling

Rach (19.07.2018)

Clean. Only prob was toilets / dressing area no privacy no door from sleeping area. Great location if you want good price and still be close to the train station

Good stay, just a few adjustments

Chudi O. (18.07.2018)

The stay was good, staff were friendly and the room was very clean, comfortable and spacious, which is testament to the hard work of the staff to make a great guest experience. I would have preferred a regular room instead of a disabled room, in addition to a fridge, as I am able-bodied and would have put another guest at an inconvenience staying in a disabled room. Also, the breakfast pricing could have been explained better by the front of house, as I would have avoided the extra charge I had known about the extra charge for booking.com guests.

Excellent bargain!

Stephen W. (14.07.2018)

Great all around experience! Super clean well designed spacious rooms with comfortable beds!

Excellent!

Karen (13.07.2018)

We were exhausted upon our arrival. The hotel staff were more than accommodating to us. They checked us into our room early. We enjoyed a delicious latte and cold beer while we waited. The room was clean quiet and modern. The large shower had a rainfall type faucet that worked great. The hotel was less than a four minute walk from Central Station. It was also just a short walk to the Augustiner Beer Garden and Marienplatz.

Lily (12.07.2018)

- too loud because of construction work around the hotel and thin walls. and no parking at the hotel available at the moment! + very friendly staff and very big and clean bed and bathrooms!

Nice place, very central

Corrado (03.07.2018)

Relaxa is a modern and very nice hotel, near the central station of Munich, less than 10 minutes walking. So It's easy to reach from the airport as you can take a train direct to Bnh. Rooms are enough big, clean and the breakfast is really good, even if it has a cost of 23 euro which is not cheap.

Excellence in staff courtesy, comfort, clean, position.

Piero (27.06.2018)

This was the second time we spent a weekend in Munich with family. Everything went just perfect. Thank you. The courtesy of the staff has been sincere and outstanding.

Very comfortable

Jdj (25.06.2018)

The Hotel was comfortable and clean, and its close location to the Hauptbahnhof made it easy to move around.

Room was not as advertised

Mannar (27.05.2018)

I had specially booked a room in a higher category so that it was spacious and had enough room for clients to sit and chat when they arrived. However, the room I was given was very awkward with all the extra space being in the entry and the room itself being tiny with the walls no more than 1 meter from the bed edges. There was no sofa to sit in the bedroom area as advertised in the room category picture and unfortunately, my clients had to stand all the time they were in the room. There was a work desk placed right opposite the entrance to the bathroom which was very inadequate only one person could pass through that area at a time. Very bad layout for the room. I was in room 610 and believe all the rooms ending with 10 would be in a similar layout.

Exhibition stay

Tim F. (19.05.2018)

The whole of Munich was busy and I booked here on the morning of travelling to Munich as I was let down by another Hotel. The hotel was modern very smart and well maintained. The room was lovely. fresh fruit and a bottle of water prent in arrival. I thought this ahould have been refreshed for the second day and was surprised to have the cups and plates I had left in my room not taken away but cleaned in the room sink I assume.. No tea and coffee making facilities came as a surprise and asking for hot water was a bit of a pain. The breakfast at 23 euros felt extorionate. The proce of the room did not reflect the standard but this was probably due to the room availability throughout Munich.

Check in was not handled well.

Brett (16.05.2018)

Our check in was terrible as we had to wait for our room and we were not offered an explanation until we had waited some time. There was no offer of a complimentary drink, different room or even an upgrade as we waited until finally after the receptionist came over and I gave them an ultimatum that unless we were given another room or upgrade we would take our money elsewhere. Within 5 minutes another room had been found. The rest of our stay was pleasant and uneventful.

We liked our stay in Munich.

Glenys O. (14.05.2018)

We found our stay at Relexa Hotel good. The staff are friendly, helpful and speak many languages. The room we had was absolutely fine. It was clean with most things we needed. Another pillow each would have been good and we really missed not being able to make ourselves a cup of tea when we wanted to. A shower cap would have been useful. Overall it is a good place to stay and we will be happy to return there early next month.

Una P. (13.05.2018)

Your staff need to learn more about customer relations .

Good

Veronica M. (12.05.2018)

Comfortable, quiet room and good staff

Relexa

Stacey H. (09.05.2018)

I am traveling solo so they put me on ladies executive floor! The room is clean and spotless. Only downside is I am given a room facing the road so it's a bit noisy. Drunken people, ambulance...otherwise everything is good.

Clean, fair size of room, and nice mattress and pillows, relaxing atmosphere.

Athanasios T. (09.05.2018)

Clean, fair size of room, and nice mattress and pillows, relaxing atmosphere.

wonderful hotel

Zhiyi W. (04.05.2018)

Everything is OK!

Good . Clean . Comfortable

Fawzeya A. M. (03.05.2018)

Clean room Comfortable Staff are helpful

Excelent hotel!

Yamit (02.05.2018)

we stayed at the superior room,it was big and cozy ,excelent staff helped us with all our questions, excelent location 2 bloocks from the central station. the bathroom was a surprise it was Clear and the restroom was not a seald door so if you are going with a friend and not a spous it will be awkward.

excellent

Dennis (27.04.2018)

service and location are excellent, room very clean and nice. btw could you please check if a small pack of accessories left in my room? thanks.

Good size room, clean and pleasant.

L. V. (27.04.2018)

Clean and comfortable room with good amenities provided. My stay was very pleasant and the location was close to the Main rail station and breakfast places since my room did not included breakfast.

Wonderful Location, Beauty Room

Wasutorn J. (23.04.2018)

The room is very good with space and clean. Location is nice. Easy to find.

wonderful stay

Ching-yi K. (23.04.2018)

nice hotel, close to the central station and underground station, kind and helpful staff, large and clean room with comfortable bed and good isolation

Quiet & nice to stay

Mohammed (20.04.2018)

Excellent in clean And staff very kind

President

Najid L. (19.04.2018)

Good hotel.

Tal (14.04.2018)

The hotel is nice and the room clean. The staff is great. A coffee machine in the room will be great .unfortunatelly we could not try your breakfast it is too expensive (23 euro) . All other hotels we have been charge max 12 euro.

Great hotel very near the Train station in the heart of munich

Stolk (14.04.2018)

the hotel was very good ,clean and comfortable, the staff very friendly and helpful especially the girl behind the bar who helped me with directions .the hotel is in a good location for the center of Munich and getting round with the underground being just two minutes walk away. i would stay here again when visiting Munich.

Good Hotel Centrally Located

Andre (14.04.2018)

Good team, very clean perfect location

Relaxing

Tashalane13 (05.04.2018)

I spent one night in transition to the US after a 10 day vacation. I enjoyed my stay very much and found everything I needed at Relexa.

The hotel's response

Dear Guest,
Thank you for the good review of our hotel and for choosing our hotel during your stay in Munich!
We are glad that you enjoyed your stay so far and hope to see you again very soon.
Sincerely, relexa hotel Munich

Business trip

Fabrizio P. (26.03.2018)

Everything was percfect, from the reception's welcome till the check out !!!! Position of fhe Hotel is super, in 5 minutes you are in the center.

Good stay

Ahmed.h (22.03.2018)

Goot stay for few days near the center of munich

The hotel's response

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

relexa hotel Munich

Good choice for good price

Anna (14.03.2018)

Everything was good except one moment. Although the hotel has 4 stars, there was no fridge in the room and we had a caviar that should be kept in the fridged and qhen we asked the girl from reception to put it in the fridge, we were denied.and so all was well, the good choice from the point of view "price - quality" and the perfect choice if you have a train early in the morning. Thanks.

Very nice hotel

Zoran J. (13.03.2018)

It's clean, kind personel and good location.

Smokers Paradise, Raucherparadies,

Chris (12.03.2018)

This hotel would have the ideal opportunity to provide a quite and smoke free environment in the rooms which face the inner courtyard. Instead one is subjected to smoke from staff, who instead of smoking on the street, smoke in the courtyard. I complained at the previous visit, which no reaction what so ever. At the next visit, I spoke to the hotel manager, who told me, with a very fake smile, that something would be done. Of course nothing what so ever was done during the remaining days of my stay! The two ashtrays were not removed. Managers who treat customers like this should be fired!

The hotel's response

Sehr geehrter Gast,
vielen Dank für Ihren Aufenthalt in unserem Hause und dass Sie dem relexa hotel für Ihre Reise nach München den Vorzug gegeben haben.
Wir hoffen, dass Sie zwischenzeitlich wieder gut an Ihrem Heimatort angekommen sind und bedanken uns für die Bewertung, die Sie unserem Hotel gegeben haben.
Wir bedauern, dass Sie sich durch das Rauchen verschiedener Personen in unserem Innenhof gestört gefühlt haben.
An dieser Stelle dürfen wir Ihnen mitteilen, dass nach Ihrer Rückmeldung an unsere Betriebsleitung die Mitarbeiter das Rauchen eingestellt haben. Wie von Ihnen gefordert, können wir jedoch unser Team nicht zum Rauchen auf die Strasse schicken, da die Angestellten dort nicht versichert sind. Insofern wäre es kontraproduktiv, die Betriebsleitung zu feuern (wie auch von Ihnen gefordert) da hier die Aufsichtspflicht und Verantwortung vollständig übernommen wurde.

Der Raucherbereich im Innenhof/Garten ist jedoch auch für unsere Gäste ausgewiesen und dieses Angebot wird gern angenommen. Insofern haben Sie Rauchgeruch wahrgenommen, welcher von Gästen verursacht wurde und diesen kann der Tabakkonsum nicht verwehrt werden.

Wir bedauern, dass Sie bei Ihrem Feedback auf dieser Plattform nicht erwähnen, dass Sie ein kostenfreies Upgrade die die höchste Zimmerkategorie über Ihren gesamten Aufenthalt erhalten haben und ebenso und wunschgemäß eine besonders ruhige Dependance.

Mit freundlichen Grüßen
Ihr Team des relexa hotel München
--------------------------------------------------
Dear guest,
Many thanks for your stay and that you have chosen the relexa hotel for your trip to Munich.

Since you prefer your feedback in english -as a German-speaking guest- we are are looking forward answering parallel in the language of your choice.
We regret that you felt disturbed by smoking persons in our courtyard.
At this point, we may inform you that after your feedback to our management, the employees stopped smoking immediately. However, as required, we can´t let our team smoking on the street as the employees are not insured at this moment. With high respect, Sir, it would be counterproductive to fire the management (as requested by you) only because of taking responsibility of staff, guests and facility.

The smoking area in the courtyard / garden is also for our guests and this offer is gladly accepted. You surely have noticed the smell of cigarettes which was caused by other guests.

We regret that your feedback does not mention that you have received a charge free upgrade to the highest room category during your stay and also, as desired, a particularly quiet room.

Best regards
relexa hotel München

Comfortable rooms and good location

Ricardo (01.03.2018)

The room was spacious and comfortable. The check-in/out were also quick. Location is great, just a few minutes from the main station. There could be more Vegan options for breakfast (e.g., cheese) given the price; but at least they offer spreads and vegetables.

terrible

A (24.02.2018)

I choosed the hotel because destintion charger. I arrived at 10 pm and, they didn’t allow me to park, but park they. Car was charged one hour only, at 11kw...because of house rules??? I didn’t ask neither need any parking, but they kept the car all the night inside, against my wish, charged 2 hours more in the morning and then I left and, they charged 28 eur...for, not requested parking!!! The poor employee at the reception, at the request to talk with a manager, told that was no manager. At the request to not charge the not requestsd parking told that, not allowed, and, to write to Relexa :( By the way, room had dirty walls :(( Far away from a 4 star hotel experience. Hope to have my money back. Wasted a lot of time and money.

The hotel's response

Dear guest,
Thank you for choosing the relexa hotel for your stay in Munich. We also thank you for the time you have taken for your review.
We regret that we could not offer you the service to fully charge your electric vehicle. However, you have been informed in advance of the arrival by phone, the information on our website at https://www.relexa-hotel-muenchen.de/hotel/lage-anfahrt/tiefgarage are visible, and we have explained the circumstances of the situation, when you arrived. Therefore, we regret twice to read your feedback on this platform as well.
We offer a Tesla charger and a variable Charger for electric vehicles.
Our guests who arrive via Tesla do have the opportunity to charge the car free of charge (depending on the availability of the chargers). Non Tesla vehicles can be charged at a cost of EUR 20 per hour (depending on the availability of the chargers).
The loading of the vehicles is independent of our parking fees, which are calculated separately.
For safety and logistics reasons, electric vehicles can not be charged overnight to our chargers and there is no entitlement to a charging station.
Here we thank you for your understanding.
Best regards
relexa hotel Munich

Mr

Chris O. (22.02.2018)

Excellent service, really appreciated the receptionist helping print some forms out when I was there. Fantastic service and really look forward to staying there again. Danke

Nice hotel

Laura (20.02.2018)

Overall hotel is really nice and clean. Breakfast is great and staff nice. Only one dissapointment was the bed in our room. It was really hard and missing extra comfort what could expect from hotel beds. I did not have a really good sleep because of the bed.

Very good experience!

Bonnat F. (19.02.2018)

I am a regular client and it is always a pleasure to stay at Relaxa. The rooms are comfortable, very clean and the hotel is ideally located. I will certainly continue on coming either for business or private stays.

I always enjoy my stay at the Relaxa Hotel, Munchen

Nathan (18.02.2018)

I normally visit Munchen once a month. My preference is to stay at the Relaxa. The hotel has an excellent combination of appropriate price, quality product in terms of room cleanliness, decor, and modern features, and lastly the location is excellent. My first choice is to stay at this hotel and I think you too will find friendly staff that are courteous with efficient service. I especially like the consistently good free wifi, the bathroom with a shower (I prefer shower to bath tub), the nice modern decoration of the room, and having a very comfortable bed and duvet comforter on hand. Whether visiting as a tourist or on business the location being so close to the Hauptbahnhof and all of the associated transportation links is very useful. As I always I arrive by train from the airport I am happy knowing my hotel is close (officially I would call the distance three blocks depending how you walk to the hotel) to the main station. I believe you will enjoy stay at the Relaxa Hotel as well.

A Nice One-Night Stay

Peter (11.02.2018)

This was my second time staying at this hotel. I had another positive experience. After a long overseas flight, I was allowed to check in a few hours early. The front-desk staff member was very kind. I like the room; the WiFi works well; and the hotel is very close the Munich`s Central Station (about a five-minute walk). I will gladly consider staying here again when I when I return to Munich.

The hotel's response

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

relexa hotel Munich

A comfortable stay and well looked after by nice people

Chris C. (01.02.2018)

Hotel probably exceeded my expectations, the room was large and comfortable, shower was excellent, room servicing was good, location for me was ideal being so close to the Central Station and within an easy walk to the Marienplatz. I thought that the team were very good, pleasant, helpful and responsive when I needed anything, small things like remembering my room number, name and the beer I liked to drink!! Things I would recommend to have improved my stay are minor - Put tea and coffee making facilities in the room - More coat hangers needed in the room, 4 or 5 insufficient - Breakfast was expensive, get it below 15 Euros and I would have paid for yours rather than eat at station - No English language channels on the TV in the room except BBC World News

The hotel's response

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

relexa hotel Munich

Nice stay but issues at check-out

Johannes B. (01.02.2018)

Nice room and very good breakfast. Welcoming check-in and everything went smoothly until check-out, where we discovered that all rooms (we had 7) were charged to the one CC, although it was clearly communicated to staff at check-in that people would pay seperately. When I ( I was the one that guaranteed for all rooms in reservation) came to check-out, I was simply told that all rooms were charged to my card. That was absolutely not our intention, and I wonder how this can happen. Our rate was not prepaid, and it was specified that payment will take place when checking out. So it left us with a somewhat disappointment when leaving, as last impressions would normally be the ones that you remember.

Couldnt sleep

Arturo D. S. (10.01.2018)

My room was locates located on the first floor next with the window facing towards the street, there was to much noise pollution from the street there for it was very hard to sleep. Besides that the room was comfortable and clean, The Staff was helpful and kind and the location of the Hotel was ideal since it was a block away from the Central train Station.

Fantastic Hotel

Melissa G. (03.01.2018)

Easy check in with friendly staff! Room was nice and very clean and comfortable! Front staff was very helpful with english, city map and train and bus information. Hairdryer in room and umbrella and iron available if needed! Housekeeping was patient til will left our room everyday and did a great job! Great location to city center and train station!