Best rate guarantee

Best Price Guarantee and no booking fee

Book at the best price available directly at the relexa hotels: here on this website, fax or call us.

Book directly with relexa hotels via website, telephone, email, fax or at reception, and no booking free occur and you get the hotel room at the lowest, current price on the day of booking. If you find the same offer (dates and services) cheaper somewhere else, we will match this immediately. This does not include special offers from the hotels on partner websites.

We would like you to feel at ease and comfortable when you book with us. Therefore, our booking process at your desired relexa hotel either through the website, by telephone, faxes or at the reception desk is the fastest, easiest and cheapest way.

Your advantages when booking directly with us:

  • Best price: directly from us you are getting the best price (regardless whether the request is through our website, by phone or at the reception – all one price)
  • No Fees: you will be charge no extra fees for your booking
  • Security: with the SSL-encryption your data is safe with us
  • Individual: relexa hotels offer on their websites many different arrangements with a complete and diverse range of our services. However if you cannot find the right offer for you, then call us and let us recommend you what suits your needs.

This is how it works - your BEST PRICE GUARANTEE at the relexa hotels

Help us to ensure that we give our guests the best value for money and quickest booking procedures. Please let us know, if you have seen your hotel- on the day of booking - room cheaper on another website.
Please notify us prior your booking, where you saw the cheaper offer. After a quick check, we would like to offer you the room to the lower price if it meets the requirements*.
Simply call your relexa hotel or send an e-mail with the link to the website where you saw the offer on the same terms and for the same period.

Please give us the following information:

  • Your name
  • Your phone number
  • The exact web address where you found the cheaper offer

Please note: This does not include special offers from the hotels on partner websites as well as for meeting and event and group travel.

If you are unsure, please do not hesitate to call us.
We wish you a pleasant stay at the relexa hotels.


*The best price guarantee terms and conditions:

•   The offer or hotel room is on an external website to the exact same extend of services and period
•   You will find the cheaper rate on the day of booking, only available daily rates will apply.
•   The lower rate on the external website is NOT a special offer with the respective relexa hotel
•   Let us know BEFORE your booking (with direct link) where you have found the offer / room cheaper.
•   The Best Price Guarantee does not include special offers from the hotels on partner websites